At OGCLA, we take pride in offering the highest quality service for every customer. Please read the following FAQs about our online fashion boutique.
How fast are orders shipped?
All orders are shipped within 3 to 7 business days from the date your order was received & will go out via USPS.
How do you ship items?
Items are shipped via USPS standard & Priority, complete with delivery confirmation and tracking. In the event that an order is returned to us because of an incorrect address, new shipping charges will be applied before it is mailed again. It is very important to double-check the mailing addresses that you give to us. OGCLA is not responsible, nor are we liable for lost or stolen packages so please ensure that the location where you receive your package(s) is secure.
When placing an order, please keep in mind that due to the impact of COVID, packages may be delayed regardless of the Priority notifications listed on receipt/packaging, so please give yourself time to order an item that you may need sooner than normal.
If I join your mailing list, how is that information used?
We do not share your information with third parties. This information is only used to process orders and inform you of new products, sales, and other information related to our site.
How long before "out of stock" items are available?
When an item is "out of stock," please allow us seven to 14 business days to replenish that item. While it is possible that the item you want could be available sooner, there is no guarantee. Please e-mail us along with the item's name, description, item number, color, and size. When your requested item becomes available, you will be alerted by e-mail.
How do I care for my OGCLA apparel?
Dry clean and/or wash only in cold water and flat dry. Do not use bleach.
*All Gift Certificates can be purchased online*